Subject: Tech Support Candidate - Shiv Kumar
From: Shiv Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 15:54:48 -0400

| | Tech Support Test

Name | Shiv Kumar
E-mail | [email-masked]
Phone Number | (91) 7903870106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Visual Basics programming, Ms office, wordpad, Cad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ceat | Associate Trainee | Continue | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I have to check my internet connection.
2. I will check the URL in search bar correct or not.
3. I will Open a new tab and search another website (like:- www.zeenews.com). If same problem is coming, then I will follow 4th point.
4. I will go to History page on Browser and clear all the browsing data like:- (History, cookies and site data, Cache)
5. I will type in search bar(www.ndtv.com), and Site will be load successful.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will Switch on the power button of Speaker.
2. I will Select Bluetooth mode in Speaker.
3. I will Goto setting in my mobile phone and Turn ON the Bluetooth
4. I will find my Device name, let's suppose that speaker name is "JBL Bass"
5. I will pair with JBL Bass, and it will be connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

I will give 100% effort from my side, work hard.
I'll talk with customers respectfully.
I'll sovle their problems as soon as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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