Subject: Tech Support Candidate - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 15:33:08 -0400

| | Tech Support Test

Name | Ashish Kumar
E-mail | [email-masked]
Phone Number | (+91) 8766251823
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra ltd | CSE | Till present | 16400
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check my internet as it's working or not?  Then will check is there any restrictions about searching website. After that I will check that for everyone website is down or not?
Then if website will not down for everyone then I will close the browser and clear the history so that if there will be any issue in browser it will get fix otherwise I'll go for next step by restarting the system or re-connect the internet

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Fist of all, I will do switch on Bluetooth speaker then I will open  Bluetooth option of my mobile under the range of Bluetooth speaker then in my mobile I will go inside the available device and will select the device name(Bluetooth speaker) and will tap on same name.
What according to you makes you a good candidate for customer service or technical support job? | Being an IT students and Along with good communication skills and technical ability, I have 2years experience of customer support executive which gives me to handle the customer's queries on real-time and  abilities to stablish connect with customer and most important to understand the customer's need and problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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