Subject: Tech Support Candidate - ABHISHEK SHAJI
From: ABHISHEK SHAJI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 15:32:54 -0400

| | Tech Support Test

Name | ABHISHEK SHAJI
E-mail | [email-masked]
Phone Number | (+91) 8589802523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Trivandrum
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Culture Shopoe | Sales executive | 07/06/2017 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Make Sure the Internet Connection Works.
2.Check if the particular website is not available for a particular system or not
3.Restart the System and Sometimes some basic problems can be solved by restarting the System

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth in both device
2. Search of the particular Bluetooth speaker Name in available devices in the phone .
3. Once the name is seen ,tap and pair the device
4. If you wanted your contact to be shared in this particular Speaker then you can tap on the mark showing pair

What according to you makes you a good candidate for customer service or technical support job?

I always like to help people in need . As according to my point of view and my ability

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |