Subject: English Language Test - SIDDHANT SABHARWAL
From: SIDDHANT SABHARWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 15:15:15 -0400

| | Foreign Language Screening Test

Name | SIDDHANT SABHARWAL    /  (+91) 8130613233    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon sir ,

I am Siddhant Sabharwal from customer support Info Edge , we got your query regarding your order.

We would like to inform you that my team is looking into your order status and shortly resolve it. Your order will be delivered within 2 days.

We will like to apologise for the inconvenience caused by you from our side.

Thank you for shopping with us and have a nice day.

For any other query please contact us at
[email-masked]

Regards
Info Edge.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon sir ,

I am Siddhant Sabharwal from customer support, Info Edge. I have forwarded your query to the maintenance team and your cabinet will be replaced with the new cabinet

We will send our executives tomorrow at 11 AM at your provided address to replace the product.
For any other query please contact us at
[email-masked]

Thank you for shopping with us and have a nice day.

Regards
Info Edge

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