Subject: Tech Support Candidate - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 14:31:31 -0400

| | Tech Support Test

Name | Nikhil Kumar
E-mail | [email-masked]
Phone Number | (+91) 9582252579
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhajanpura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Altruist technologies pvt. ltd. | customer service executive | 11 march 2021 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check whether my internet service are properly working or not. If yes, I will check the URL of the website. then i will check whether the server of the webiste is down or not. If the server is down, I will wait for some time so that the issue get fixed. then i will try again after some time. If the issue doesnt get resolved even after so much of time, I will contact the service provider to ask for the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. open the settings
2. go to bluetooth option or connected devices option
3. then tap on pair new device or connect the already paired device.
4. ensure the bluetooth of another device is on.
5. pair the device

What according to you makes you a good candidate for customer service or technical support job? | good communication skills, technical knowledge and zeal to interact with the customers to provide them with proper resolutions in a timely manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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