Subject: English Language Test - Harish Masood
From: Harish Masood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 11:46:30 -0400

| | Foreign Language Screening Test

Name | Harish Masood    /  (+91) 8267817819    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
Unfortunately, our courier partner don't able to reach you because your given address is found wrong. Please confirm your address or provide proper address.
Our courier partner delivery  easily your destination.
Thank you for your valuable time.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Unfortunately, our team installed scratched TV Cabinet. We sincerely apologize for the loss of Cabinet's quality some of you might have encountered.
For your inconvenience, we will send our team as possible as soon. They will fix it or change. It depends on damages.
We value our customers and ask you to please feel free to continue providing feedback about our services. We look forward to giving you the best service possible.

Thank you for your invaluable support,

Homebox team

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