Subject: Tech Support Candidate - Anand Shukla
From: Anand Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 11:13:50 -0400

| | Tech Support Test

Name | Anand Shukla
E-mail | [email-masked]
Phone Number | (091) 9140861147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur, uttarpradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | KPPL | production engineer | 26/08/2019 | 20.000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Identify the problem.
Refresh the page.
Make sure Cookies are enabled.
Clear your cache and cookies.
Make sure your web browser is up to date.
Restart your web browser.
Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first step open bluetooth in phone or device after open source or speaker name ( it can be everything) then check the name in phone bluetooth list and if shown tap on that and hopefully connected.

What according to you makes you a good candidate for customer service or technical support job?

according to me , I say personally I'm focused listner and and I know about my strong point where I can put myself better anyway. interest is most important part of this job.
hopefully that's all consider it.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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