Subject: Tech Support Candidate - DOLI RANI
From: DOLI RANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 11:03:04 -0400

| | Tech Support Test

Name | DOLI RANI
E-mail | [email-masked]
Phone Number | (91) 6205163096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JAMSHEDPUR,JHARKHAND
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
JAVA,REACT NATIVE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SPEEDBAE PVT LTD | SOFTWARE INTERN | Current Working | 40k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do the following things-

1. Restart My Device-Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2.Make Sure the Internet Connection Works-
3.Check if the Website is Down for Everybody or Just Me-It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me".

On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will do the following steps to connect a Bluetooth speaker to a mobile phone-
1.Turn on your Bluetooth speaker and put it in pairing mode.
2.Swipe down from the top with two fingers on your Android device.
3.Tap and Hold the Bluetooth Image titled Bluetooth icon.
4.Tap + Pair new device
5.Tap the name of your Bluetooth speaker in the Bluetooth Settings menu.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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