Subject: Tech Support Candidate - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 10:37:59 -0400

| | Tech Support Test

Name | Vijay Kumar
E-mail | [email-masked]
Phone Number | (+91) 7417221308
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | As soon I get my offer letter I can move to "New Ashok Nagar" which is close to office with walking distance from New Ashok Nagar.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step to open a website.

1. Error - Server Not Found : when Website address is mistyped or DNS is down or Misconfigured.
Solution • Check if the website address and correct the address then Try to open.
• Check if computer DNS server settings is not correct then try to troubleshoot your computer network connection.
• If your website is not permitted or allowed by firewall or proxy server then try to troubleshoot with windows troubleshooter.

2. Error - Unable to Connect : When Computer network issue.
Solution • Check your internet setting or computer network configuration then try to resolve with windows troubleshooter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker with phone.
1. Turn on Bluetooth speaker if it turned off.
2. Set to Bluetooth mode if not set.
3. Go to phones settings and find Bluetooth and tap on it and turn on the Bluetooth.
5. Search for your Bluetooth speaker device name (Eg. - Boatrocker 1500) then tap to device name to pair Bluetooth Speaker to Phone.

What according to you makes you a good candidate for customer service or technical support job? | I believe that the three most important steps required to be a excellent candidate for customer service job 1- Great customer 2- listen to customers concern carefully. 3- Resolve the issue by courteous manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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