Subject: Tech Support Candidate - Hariom Singh Gurjar Hariom
From: Hariom Singh Gurjar Hariom <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 10:18:37 -0400

| | Tech Support Test

Name | Hariom Singh Gurjar Hariom
E-mail | [email-masked]
Phone Number | (91) 8882295682
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Samsung | Senior Assistant engineer | 15aug 2020 | 26000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

. Try to open it in different Web browser
. If still same problem exists, I will clear the browsing history and cache memory
. If still problem exists, then may be the problem is with website itself so I will wait till the problem is fixed from their end.
If still same problem exists, I will try contacting the customer care centre of that particular website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

. Switch on the Bluetooth of your phone and also of speaker.
. Search for pairing device, if not showing then search for  all available devices.
. Tap the name of pairing speaker
. Accept pairing acknowledgement and the device will be paired.

What according to you makes you a good candidate for customer service or technical support job?

.My effective communication skills
. Ability to talk with people in very polite manner
. Listening the problem of customer with patience and resolve all queries
. Ability to work in a team as well as alone
. Ability to handle pressure
. Last but not least, I love talking to new people so I will enjoy this job too.
.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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