Subject: Tech Support Candidate - Nakul Kaushik
From: Nakul Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 10:14:01 -0400

| | Tech Support Test

Name | Nakul Kaushik
E-mail | [email-masked]
Phone Number | (201002) 9891799467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Centriik | Inside sales | 30th july | 17k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check if can load another website like Google.com or Mozilla.org.
- if you can open another site, skip down to the problem only happens with certain websites.
2. Try clearing Firefox cookies and cache.
- click on the menu button to open menu panel.
- click history and select clear recent history.
- Below the drop- down menu, select both cookies and cache.
- click ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch onn the bluetooth speaker.
2. Open mobile phone bluetooth.
3. Scan for the bluetooth device.
4. Pair with Bluetooth you want.
5. Bluetooth connected.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. Good Communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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