Subject: English Language Test - Priyanka Chauhan
From: Priyanka Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:20:14 -0400

| | Foreign Language Screening Test

Name | Priyanka Chauhan    /  (93104) 99898    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | As a costumer representative I will handle the situation by asking the proper address from the customer and will tell him/her that the address he/she mentioned on the courier is incorrect so would they please provide their correct/ the address where they are available right now .
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I will tell say to the customer that it's our team mistake so he has to don't worry we will replace the order within short period of time.

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