Subject: English Language Test - Basant Kumar
From: Basant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:11:49 -0400

| | Foreign Language Screening Test

Name | Basant Kumar    /  (+91) 8839438615    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Sorry! For the inconvenience occured.
From our end the product has been delivered to courrier partner and while they tried  to deliver you the product it seems your address is wrong. Hence, it will be delivered back to us and in order to buy it reorder it.

So, kindly request you to change your delivery address by following the steps.

1) Go to the app/website.
2) Click on My Account option.
3) Click on address bar and change it to
your current address.
4) Reorder the product.

Regards,
Basant Kumar
Customer Support Executive
XYZ company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer,

Sorry! for the inconvenience occured don't worry we are here to help you.

In response to your problem we can do these two things in case of product defect.

1) Replace the order
2) Return the order and money will be
credited back to your bank account.

You can choose any one option while returning/replacing order.

To replace/return the order go to app/website and follow these steps.

1) Go to my account.
2) Under my account go to my orders.
3) Click on return option
4) choose the appropriate option related to
your problem and submit.
6) A courieer pick up agent will come to
your address to check the product and if
the defect matches your description.
7) It will be returned/replaced as per your
wish.

In case of any question feel free to contact us.

Regards,
Basant Kumar
Customer Support Executive
Abc Company

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