Subject: English Language Test - Neena Pandey
From: Neena Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:10:39 -0400

| | Foreign Language Screening Test

Name | Neena Pandey    /  (226004) 8604793077    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience caused to you, you are a customer and as a service provider we never want anything that troubles you. It would be Great if you could once share us your Address details. The provided Address details by you couldn't be find out by our end. Please Update your Address details so that we could deliver your product on time.
Thank you
Babyshop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We  really regret the inconvenience caused to you from  our end . Please select the item under our return Policy . We will go ahead and initiate a replacement for the product delivered to you.
Thank you
Home box team

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