Subject: Tech Support Candidate - Tushar Gautam
From: Tushar Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:44:22 -0400

| | Tech Support Test

Name | Tushar Gautam
E-mail | [email-masked]
Phone Number | (+91) 9873101481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Any other software also

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

INTIAL STEP IS TO CHECK THE INTERNET CONNECTION.
IF THE COMPUTER SYSTEM IS CONNECTED WITH THE INTERNET BUT IT SHOWING THE CONNECTIVITY ERROR OR YELLOW WARNING SIGN ON THE LAN/WI-FI ICON ON THE TASKBAR, SO KINDLY CHECK IT OUT AND RECONFIGURE THEM.
ANOTHER CAUSE FOR THIS ERROR IS MIGHT BE THE WEBSITE MAY BE BLOCKED IN THE BROWSER.
TO TROUBLESHOOT THIS, FIRSTLY GO TO THE SETTINGS IN THE WEB BROWSER AND ALLOW THE WEBSITE URL UNDER THE SITE SETTING.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

INTIAL STEP IS TO TURN ON THE BLUETOOTH IN BOTH THE DEVICES I.E., THE BLUETOOTH SPEAKER AND THE MOBILE PHONE.
SECOND STEP IS TO SEARCH FOR THE BLUETOOTH SPEAKER UNDER THE AVAILABLE DEVICES SECTION IN THE BLUETOOTH MENU OR WINDOW ON MOBILE PHONE.
THIRD STEP IS SELECT THE PARTICULAR BLUETOOTH SPEAKER AND CONNECT WITH THEM.
FINAL STEP IS TO SELECT THE OPTION ALLOW THE SHARING OF THE AUDIO ALSO UNDER THE BLUETOOTH SUBMENU.

What according to you makes you a good candidate for customer service or technical support job? | I HAVE A PRIOR SKILL SET WHICH WILL MAKE ME SUITABLE FOR THE TECHNICAL SUPPORT OR CUSTOMER SERVICE JOB.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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