Subject: Tech Support Candidate - Kavita Singh
From: Kavita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:14:40 -0400

| | Tech Support Test

Name | Kavita Singh
E-mail | [email-masked]
Phone Number | (+91) 8800929371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Identify the error
Check the website URL
Check the internet connectivity(WiFi connection)
Clear Web browsing data
Disable firewall
Use Google DNS
Restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker
Switch on the Bluetooth of your mobile phone
After that go to Bluetooth settings in your phone
Check the available device
Click on the Bluetooth speaker's name( device name like infinity fuze point)

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards my work and I always willing to help someone by providing the best way to solve the issue as per my knowledge. As I came from IT field, I know how to work professionally with politeness and being polite is the best to connect with more peoples .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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