Subject: Tech Support Candidate - Fardil Rahman
From: Fardil Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:11:17 -0400

| | Tech Support Test

Name | Fardil Rahman
E-mail | [email-masked]
Phone Number | (70020) 28392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperforma | CSE | 2020 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1. I will check the ISP CONNECTION.
Step 2. I will check the router and will restart it.
Step 3. If above steps are alright then I will check the google.com
Step 4.If google is working but still www.ndtv.com is not accessible
Step 5. I will Launch another browser, like Internet Explorer, and try to open the site.
Step 6. If the site opena in another browser then I will clean the cookies and cache of google browser
Step 7. I will open the menu panel of google and clean all the history and recent history and reopen the browser.
Step 8. I will enter www.ndtv.com and its accessible now . Problem solved

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1.Swipe down from the top of the screen.
Step2.Touch and hold Bluetooth .
Step 3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
Step4. Tap the name of the Bluetooth device you want to pair with your device.
Step5. After finding the required device click on pair match the pairing code.
Step6. Once pairing is done the bluetooth speaker is connected to my mobile phone

What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to my academic qualification, like one  should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. And I think I have the all the qualities to help the organisation for better growth as well as help myself to learn more from the organisation.Moreover my previous experience will allow me to deliver better performance in this field and with my positive attitude and thoughts I think I will be perfectly fit for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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