Subject: Tech Support Candidate - Sunny Raj
From: Sunny Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:05:58 -0400

| | Tech Support Test

Name | Sunny Raj
E-mail | [email-masked]
Phone Number | (+91) 7530880249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Amazon development center india | Level 2 customer excutive in technical support | 31 dec 2020 | 20,000/-
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the wifi or ethernet wire is connected if it is connected then second step i will check the internet if its working or the speed of internet check the router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the speaker
Second switch the speaker mode to bluetooth
Third turn on the bluetooth on phone
Fourth search for bluetooth device
Fifth tap on the bluetooth speaker name and taouch pair

What according to you makes you a good candidate for customer service or technical support job? | More importantly how we solve customer issue and how easily we can connect to him
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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