Subject: Tech Support Candidate - Mandeep Redhu
From: Mandeep Redhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:01:52 -0400

| | Tech Support Test

Name | Mandeep Redhu
E-mail | [email-masked]
Phone Number | (+91) 9996799269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jind
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | InKnowTech Pvt. Ltd. | Network Support Engineer | | 14092
Previous Employer 1 | Amazon | Matching Analyst | 24 May 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, i will check if the issue persist on a single website or all websites are facing the same issue.
second, i will check the internet connection and ensure that internet is working properly.
Third, i will restart the computer. if issue still persist, i will check with if website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the Bluetooth of both devices. search for Bluetooth domain name in mobile Bluetooth search engine. Select the correct Bluetooth domain and connect with it by entering the password if device is password enabled.
What according to you makes you a good candidate for customer service or technical support job? | In my opinion a good candidate would be the one who is passionate, confident about their work and get a lot of enjoyment and pleasure out of it. obviously he should be reliable and ethical manner. in addition to these qualities i have a good knowledge of networking that boost my confidence.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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