Subject: Tech Support Candidate - RAKESH KUMAR
From: RAKESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:01:37 -0400

| | Tech Support Test

Name | RAKESH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9122135403
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hasten Global Pvt Ltd | Senior Customer Service Executive | | 25300
Previous Employer 1 | Tech Mahindra Ltd | Customer service executive | 28 June 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'll find out where is the problem by opening other websites. If it other site is opening then there's ndtv server issues.
If other websites is also not working then I'll clear my history as well as cookies. After doing this, it still not working then I'll check my network connection. Then I'll troubleshoot my network connectivity, as well as I'll plug-out and then plug-in the ethernet cable and then I'll try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I'll active the Bluetooth in both device
And then I'll go to pair mode and search the device.
In mobile I'll do the same and select that particular device. And tab to pair with it.
Then it will connect.

What according to you makes you a good candidate for customer service or technical support job? | Being responsive with positive attitue, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others. I'll make sure that parameters decided by the client are followed in proper manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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