Subject: Tech Support Candidate - Vikas Singh
From: Vikas Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:58:46 -0400

| | Tech Support Test

Name | Vikas Singh
E-mail | [email-masked]
Phone Number | (+91) 9519082126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  First, let's figure out where the problem is open a new tab and check to see if you can load another website like www.ndtv.com.
2.  The problem only happens with the certain website.
3.  Try clearing Firefox cookies and cache.
4.  The website load out does not work properly.
5.  The problem only happens on a secure website. 6.  The problems only happens in Firefox.
7.  The problem happens in all web browser.
8.  Other, less common problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  Swipe down from the top of the screen.
2.  Make sure Bluetooth is turned on.
3.  Touch and hold Bluetooth.
4.  Tab a new device. If you don't find new device, check under available device or tap more refresh.
5.  Tap the name of the Bluetooth device you want to pair with your device.
6.  When you phone and the Bluetooth device are connected, the device shows as connected.

What according to you makes you a good candidate for customer service or technical support job?

Good customer service typically means providing, timely, attentive, upbeat service to a customer and making sure their needs are met in a manner that reflects positively on the company or business.
Maintain and monitor systems and networks. Login customers and employees queries analyse and discover underlying issues. Find and solve the faults related to both hardware and software.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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