Subject: Tech Support Candidate - Nikhil Mishra
From: Nikhil Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:43:33 -0400

| | Tech Support Test

Name | Nikhil Mishra
E-mail | [email-masked]
Phone Number | (91) 7007093048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Frist we will  check our internet connected or not
Otherwise we check the internet cable or router
2-second is check the URL name is right or there is some spelling mistake
3-third   we will check JavaScript enabled or disabled
4-four we check the local firewall for Https request then check the status is blocked or allowed
5-if these things are  not work than we will update our browser
6- some cases if it's give 500 error it's mean there is some problems in server so don't need to worry when it's will resolve it's give you respond
6-the last step to contact our internet service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-open Bluetooth of mobile and speakers
2-open settings for Bluetooth search in advance options
3-click which you want to connect
4-its give you a pop-up to pair to connect

What according to you makes you a good candidate for customer service or technical support job? | Because I have good knowledge about devices and networking ,and my skills are related to technical support so I think it's right job for me to work hard and create better future for me
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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