Subject: Tech Support Candidate - Bhavana Srivastava Bhavana
From: Bhavana Srivastava Bhavana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:36:03 -0400

| | Tech Support Test

Name | Bhavana Srivastava Bhavana
E-mail | [email-masked]
Phone Number | (91) 8127752070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Starting from checking the network connectivity for instance if I have lan connection then I would first check if it's working fine. In addition to that I will figure out if the website that I have entered in the search engine is correct or not. If still unresolved I will check if I am a valid authorised accessor because some websites do require you to be authorised user to access the information. There might be a possibility that the particular website is down or the portal is currently undergoing some changes so that might also restrict access.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | You need to first switch on the speaker. Next you need to pair the speaker with your mobile phone. For that you need to go to the settings of your phone and select the option bluetooth and then you need to turn on the bluetooth. After that you need to scan and look for devices that you can pair with. Select the speaker with the particular name you wish to connect with. And you are all set to go
What according to you makes you a good candidate for customer service or technical support job? | According to me someone who is a good listener and a great problem solver can definitely be a  good candidate for customer service and as far as techincal support job is concerned you need to have those hard skills on your tips and ready to grasp and learn any new technologies coming up with pace.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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