Subject: English Language Test - Jasleen Kaur
From: Jasleen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:34:36 -0400

| | Foreign Language Screening Test

Name | Jasleen Kaur    /  (110044) 9643373295    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

“Dear XYZ,

I’m so sorry your order hasn’t arrived.
I can understand that delay of order can be very upsetting .

I’ve double cross checked your order with courier company’s team . As per track it should have delivered much earlier then your expectation. But it seems like there has been a mistake in your residence address which is leading to such inconvenience.

I would like to ask you to go through your residence address once again . So that product can be delivered on right address shortly.

I’ll follow up with you tomorrow to make sure you received the correct items. If you have any questions in the meantime, feel free to contact me directly .

Sincerely,
Mahi Aroa
964******5

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

“Dear Abdul,
I’m sorry you had such an unpleasant encounter with one of our associates earlier today. Store’s main concern is to keep customer satisfaction on top and make there purchasing easy and enjoyable. In this case, it was’nt upto the mark .

I’ve forwarded your complaint to the installation management team for your underlying problem and for replacement of your received product with new product in short time. We will do everything to make sure this doesn’t happen again.

Once again, Abdul , I sincerely apologize for the inconvenience.

Sincerely,
Mahi Arora
MahiAr2gmail.com

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