Subject: English Language Test - Smruti Dhanewar
From: Smruti Dhanewar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:27:17 -0400

| | Foreign Language Screening Test

Name | Smruti Dhanewar    /  (+91) 9881047927    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer's name,

Thank you for your email.

We noticed that the address captured while placing the order is incorrect. It would be great if you can provide the address so that I can update that on the system and we can deliver the product at your doorstep.

Thank you and I look forward to hearing from you.
Smruti Dhanewar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Apologies for the inconvenience caused.

I went through the concern and i will surely be able to assist you today. As per our policies I would request you to provide images of the product that you received so that we can help you with the replacement procedure.

Once you provide the images, the management will inform you and update the status on your query.

Thank you and i hope i was able to assist you today.

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