Subject: English Language Test - Aiswariya V
From: Aiswariya V <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:26:01 -0400

| | Foreign Language Screening Test

Name | Aiswariya V    /  (91) 9952950822    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,
I hereby on the company's side tells you that the order for a hand bag which you placed to us,was actually shipped by us and handed over to the courier company the same day you ordered.Even the Couriers tried to deliver your order as quick as possible but the given address of yours to us is wrong.So,we request you to provide the correct address and collect the delivery immediately.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer,
Thank you so much for your email regarding exchanging the cabinet or to pay back the money.We deeply regret for our mistake of installation of scratched cabinet to you.Sorry for that we got your email and no need to worry we will definitely send our installation unit to you again and fix with a new qualified cabinet.

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