Subject: English Language Test - Soni Bharty
From: Soni Bharty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:25:44 -0400

| | Foreign Language Screening Test

Name | Soni Bharty    /  (+91) 8789167419    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thanks for your response and I can understand your situation and I know that you are curious about your order.
As per the data, when the courier had been delivered then the address was not found. So, the courier has been cancelled and returned to the outlet. So, you have to reorder it with correct address.

Thank you. I hope, it will help you. If there is any doubt then please feel free to contact us. Have a nice day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings of the day!
I can understand your concern about the product. Please send me a clip of the product and also attach a copy of the purchase bill. So that, we can verify it and after that we can take decision about this product.

If any doubt, please feel free to contact with us. Have a nice day!

| |