Subject: English Language Test - Naresh Kumar Hastimal
From: Naresh Kumar Hastimal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:25:38 -0400

| | Foreign Language Screening Test

Name | Naresh Kumar Hastimal    /  (+91) 9840100091    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam

I sincerely apologise for the inconvenience caused to you for the delay, we appreciate your patience and assure you to get the hand bag delivered as soon as possible. As I checked the details the product was my delivered  due to address was not correct. So would request your please send the correct address so that we will update and in our records and intimate the courier company to deliver on the updated address as soon as possible.Our Store is known for the best customer satisfaction. We assure you in future you will not face any as such problem.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ABDUL

Apologies for the inconvenience.

We have registered your issue with the concerned department. Please share the pictures of the product and we will move further with the issue.

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