Subject: English Language Test - Kritika Tiwari
From: Kritika Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:24:14 -0400

| | Foreign Language Screening Test

Name | Kritika Tiwari    /  (91) 9958367963    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer

Thank you for contacting us. We've just received your message, and we'll get back to you with an answer in 24 hours.

For your information, your support ticket number is #123456.

Please use it in all future correspondence so we can assist you quickly.

Expect us back soon,
Team baby shop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thank you for your message. I'm so sorry to hear that you've had such a poor experience with and

Your satisfaction is always our number one priority.

I want to say that I haven't been indifferent to your problem and am personally addressing it. I'll get back to you with more information as soon as the problem is solved.

Thank you,
Xyz brand.

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