Subject: Tech Support Candidate - Shivani Batra
From: Shivani Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:23:33 -0400

| | Tech Support Test

Name | Shivani Batra
E-mail | [email-masked]
Phone Number | (91) 8755556945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Service Desk Analyst | Not yet resigned | 32000
Previous Employer 1 | HCL | Network Analyst | 11-Jan-2020 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will take remote and suggest user to switch the browser, then will check in incognito mode if user still had an issue then reinstall browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly, I will switch on bluetooth option in PC
2. Then search for a specific speaker name and hut connect

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, patience while handling customers over a call, understanding ability that what exactly the issue is that user is trying to convey us
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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