Subject: Tech Support Candidate - Aastha Sanger
From: Aastha Sanger <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:22:39 -0400

| | Tech Support Test

Name | Aastha Sanger
E-mail | [email-masked]
Phone Number | (+91) 817101655619797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | none | | |
Previous Employer 1 | Amazon | CSE | 31 March 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | refresh the page again, check internet connection and speed.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth of both device and the mobile phone. Then check the name of the speaker, pair it to the mobile and 'OK' if there's any permission. Then it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I'm honest and a very good listener, so i would listen to the queries of customer ans answer them frequently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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