Subject: Tech Support Candidate - Kartikey Shrivastava
From: Kartikey Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 07:22:16 -0400

| | Tech Support Test

Name | Kartikey Shrivastava
E-mail | [email-masked]
Phone Number | (+91) 8272820494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Office 365, Exchange etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yware technologies pvt Ltd | L1 support executive | 17 Nov 2020 | 19500
Previous Employer 1 | TechMahindra | L1 support associate | 10 aug 2021 | 22500
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I’ll check whether my Internet is connected and is working, I’ll cross check my cable connections. Will try to open on any other preinstalled browser (as NDTV requires some adobe flash libraries) if the issue is still not resolved then will inspect based on the error specifically.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on Bluetooth on from,
2 turn on speaker and press the connection button (mode (in non branded speakers), Bluetooth (on JBL BOSE and Sony)or WiFi typ icon (in sennheiser, behringer and F&D).
3 wait till the speaker name is visible on your mobile’s Bluetooth device list (available under Bluetooth settings of the phone)
4 tap on your speaker name from your phone and speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have already worked as customer support executive and I try to resolve the customer’s query as if it is my own query and try to satisfy the customer to the fullest.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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