Subject: Arabic Language Test - AMMAR YASER HAEL
From: AMMAR YASER HAEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 06:34:19 -0400

| | Foreign Language Screening Test

Name | AMMAR YASER HAEL    /  (0091) 9677445125    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Thank you for contacting us
Accept our full apologies.
We have tried to deliver the order to the location specified by you, but it seems that your location is incorrect. Please create a new order and provide us with the correct address so that we can deliver as soon as possible.
Feel free to contact us
your friends
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello afrah,
Thank you for contacting us
Please send a photo of the damaged product so that we can compensate you.
You can order whenever you want, all Stennerpoint is yours.
Do not hesitate to contact us for further assistance and we will be at your disposal.
your friends,
Support Team.

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