Subject: English Language Test - Ritik Jasani
From: Ritik Jasani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 06:32:43 -0400

| | Foreign Language Screening Test

Name | Ritik Jasani    /  (441224) 9075209728    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Step 1: Apologies to the customer as it’s not delivered.
Step 2 : inform the customer that the address provided is incorrect so the e courier company is unable to deliver
Step 3 : ask for the correct address so that you can update it and get the product delivered or the customer can call the courier company and update the address and get it delivered

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Most companies don’t offer uninstalling the units. The customer has to get it done himself. Depending on company policy we can refund uninstalling charges and replace the unit.

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