Subject: Tech Support Candidate - Amrt Prasoon
From: Amrt Prasoon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 03:29:36 -0400

| | Tech Support Test

Name | Amrt Prasoon
E-mail | [email-masked]
Phone Number | (0120) 9540040408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Din Engineering | Sr Tech Consultant | 02/10/20 | 44000
Previous Employer 2 | Tech Mahindra | Sr Tech support engineer | 24/08/2014 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network connection
Check firewall and proxy settings
Check IP address in command prompt
Ping ndtv.com and check how far the request goes

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on both devices
Search for available devices on phone
Select and pair the devices

What according to you makes you a good candidate for customer service or technical support job? | I have decent technical knowledge to troubleshoot issues. I am also very resourceful and can use my past experiences to troubleshoot issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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