Subject: Daily performance summary for LiveSalesman team for Aug 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 49 | 7 | 56
Hasan Nour | 2 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 1
Javed Aslam | 0 | 8 | 18 | 1 | 27
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 9 | 11 | 4 | 24
RAMI KASSAM | 0 | 0 | 51 | 13 | 64
Saleh Ahmed | 0 | 0 | 30 | 5 | 35
Grand Total | 4 | 17 | 159 | 30 | 210

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 2
| | Delivery Status | 75
| | Missing items\parts | 1
| | Partial Delivery | 4
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 23
| Refunds and Cancelations | Cancelation | 8
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 9
Customer Services Total | | | 135
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 3
Live Sales Total | | | 4
No Answer | No Answer | (blank) | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | (blank) | 1
| | Offers | 4
| | Payment Methods | 2
| | Store Availability | 5
| | Store Location | 3
| | Using Shukran Points | 2
| | Website/App Issues | 4
| Policy Related | (blank) | 1
| | Delivery Cost | 5
| | Delivery Time | 2
| | Return Policy | 2
| Product Related | Pricing | 2
| | Product Specification | 30
PreSales Total | | | 63
Grand Total | | | 206

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 2 | 0 | 1 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 9 | 0 | 0 | 1 | 1 | 1 | 12
Hasan Nour | 3 | 5 | 3 | 4 | 4 | 9 | 28
Mohd Iqbal | 0 | 3 | 2 | 2 | 1 | 2 | 10
Yahkoob Erachat | 8 | 1 | 3 | 0 | 0 | 7 | 19
RAMI KASSAM | 12 | 3 | 1 | 2 | 3 | 1 | 22
Javed Aslam | 1 | 1 | 0 | 0 | 0 | 0 | 2
Saleh Ahmed | 4 | 2 | 0 | 0 | 0 | 0 | 6
Grand Total | 37 | 15 | 9 | 9 | 9 | 20 | 99

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 1 | 0 | 0 | 0 | 1 | 3 | 5
Hasan Nour | 4 | 2 | 1 | 0 | 1 | 4 | 12
Javed Aslam | 3 | 1 | 4 | 1 | 2 | 9 | 20
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 3 | 5 | 1 | 4 | 16 | 38

Please feel free to reach out for any further clarifications.