Subject: Daily performance summary for LiveSalesman team for Aug 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 1 | 22 | 0 | 0 | 23
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 13 | 0 | 4 | 18
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 7
Amir Aziz | 5 | 0 | 0 | 8 | 0 | 13
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 3 | 0 | 0 | 0 | 10 | 13
Abu Sufian | 0 | 5 | 35 | 0 | 0 | 40
Jok Kuol | 0 | 2 | 18 | 0 | 1 | 21
Mohammad Faizan | 0 | 1 | 22 | 0 | 0 | 23
Sreelal.t CT | 0 | 4 | 17 | 0 | 0 | 21
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 15 | 14 | 127 | 8 | 15 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 4
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 28
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 57
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 3
No Answer Total | | | 4
PreSales | Other Enquiry | (blank) | 3
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 9
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | (blank) | 5
| | Combo | 1
| | Pricing | 6
| | Product Specification | 52
PreSales Total | | | 92
Grand Total | | | 153

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 10 | 2 | 0 | 1 | 0 | 0 | 13
Amir Aziz | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 19 | 2 | 0 | 1 | 0 | 0 | 22

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 1 | 1 | 0 | 1 | 1 | 6
Abu Sufian | 7 | 1 | 1 | 2 | 1 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 1 | 0 | 3
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammad Faizan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Sreelal.t CT | 5 | 0 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 4 | 3 | 2 | 3 | 1 | 31

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 1 | 0 | 0 | 0 | 1 | 6
Sreelal.t CT | 3 | 2 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 3 | 0 | 0 | 0 | 1 | 15

Please feel free to reach out for any further clarifications.