Subject: Doha and Colo Feedback WE 22/8/2021
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 22 Aug 2021 05:52:05 -0700 (MST)

HI Ashish, 

Doha chats were all handled well. 

For Colo please see the feedback: 

Chat ID: QYL7GRWDEK (Harry) - Agent does not know that we provide IP services and he turned down the lead. 
Chat ID: QYA4QZGGAG (David) - Customer wanted to write a blog. We have a specific email address for the same. The agent did not provide any info and closed the chat. 
Chat ID: QY92E2FDJM (Harry) - Missed chat 
Chat ID: QY81RYSDX4 (Harry) - Agent did not ask questions to know if they wanted IP services., Instead said we are not a general helpdesk and closed chat. Lead missed. 
Chat ID: QXWZUQ16JN (Harry) - Agent tried escalating something which is a general question. Fortunately, the customer did not share info otherwise agent would have escalated a General Question which has nothing to do with our service. 
Chat ID: QXIXRDXA06 (David) - Agent lost a lead as they do not have a basic understanding of the ping test and why it is important. Also, they do not know which info to provide if the customer is asking for ping test details. 

Regards, 
Pritish Nandi