Subject: Daily performance summary for LiveSalesman team for Aug 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Malek Hosan | 0 | 0 | 39 | 7 | 46
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 28 | 0 | 28
Ankit Kumar | 3 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 25 | 7 | 2 | 35
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 65 | 5 | 70
Yahkoob Erachat | 0 | 0 | 30 | 7 | 37
Grand Total | 4 | 25 | 169 | 21 | 219

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 74
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 4
| | Refunds after Return | 6
| | Return item not received | 2
| | Return Request Initiation | 6
Customer Services Total | | | 126
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 9
| | Promo Code | 2
| | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 8
| | Delivery Time | 2
| Product Related | Product Specification | 28
PreSales Total | | | 57
Grand Total | | | 189

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 5 | 0 | 1 | 2 | 0 | 1 | 9
Hasan Nour | 10 | 7 | 2 | 7 | 5 | 7 | 38
Mohd Iqbal | 3 | 1 | 2 | 2 | 1 | 2 | 11
Yahkoob Erachat | 8 | 1 | 2 | 0 | 0 | 7 | 18
RAMI KASSAM | 4 | 2 | 2 | 1 | 3 | 1 | 13
Javed Aslam | 0 | 1 | 0 | 0 | 1 | 0 | 2
Saleh Ahmed | 0 | 2 | 0 | 1 | 0 | 0 | 3
Grand Total | 30 | 14 | 9 | 13 | 10 | 18 | 94

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 5 | 4 | 0 | 1 | 0 | 8 | 18
Saleh Ahmed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Javed Aslam | 2 | 2 | 0 | 0 | 2 | 3 | 9
Yahkoob Erachat | 0 | 0 | 1 | 0 | 0 | 1 | 2
Abdulmajeed Alanzy | 0 | 0 | 1 | 0 | 0 | 0 | 1
Limia Alqarny | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 7 | 2 | 1 | 3 | 14 | 38

Please feel free to reach out for any further clarifications.