Subject: Daily performance summary for LiveSalesman team for Aug 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Aug 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 1 | 40 | 0 | 0 | 41
Sreelal.t CT | 0 | 2 | 12 | 0 | 3 | 17
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 16 | 7 | 35 | 0 | 1 | 59
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 12 | 12
Abu Sufian | 0 | 8 | 35 | 0 | 0 | 43
Mohammad Faizan | 0 | 5 | 28 | 0 | 0 | 33
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 6 | 0 | 0 | 8
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 26 | 156 | 2 | 16 | 216

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 30
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 8
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 67
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 4
| | Store Location | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 6
| | Delivery Time | 3
| Product Related | (blank) | 4
| | Combo | 1
| | Product Specification | 84
PreSales Total | | | 110
Grand Total | | | 184

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 12 | 0 | 0 | 0 | 1 | 0 | 13
Grand Total | 12 | 0 | 0 | 0 | 1 | 0 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 1 | 0 | 1 | 1 | 6
Abu Sufian | 4 | 2 | 1 | 3 | 1 | 0 | 11
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 1 | 0 | 3
Sreelal.t CT | 3 | 0 | 0 | 1 | 0 | 0 | 4
Jok Kuol | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 5 | 2 | 4 | 3 | 1 | 32

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 0 | 0 | 0 | 0 | 1 | 6
Sreelal.t CT | 4 | 1 | 1 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 1 | 1 | 0 | 0 | 1 | 15

Please feel free to reach out for any further clarifications.