Subject: English Language Test - Anshuman Sood
From: Anshuman Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 03:24:35 -0400

| | Foreign Language Screening Test

Name | Anshuman Sood    /  (62305) 66172    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ mam
I'm extremely sorry for the inconvenience caused from our end in delivering your courier....The main reason for the delay in the shipment of your courier is the wrong address provided to the delivery partners....Can you please share the accurate shipping address so that we can get your shipment delivered at the earliest...

Regards
Anshuman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ mam

First of all I'm extremely sorry for the inconvenience from our end....However I need to confirm the details shared by you with our delivery partner as we dispatch the orders in a proper working condition rather than providing defective items...However I will confirm the status of your delivered order with our production team and will get back to you at the earliest....

Regards
Anshuman

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