Subject: English Language Test - Pooja Shokeen
From: Pooja Shokeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 03:12:45 -0400

| | Foreign Language Screening Test

Name | Pooja Shokeen    /  (91) 9650664401    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

We have checked the status of your order and it seems like the address that you have provided is not correct. I request you to check the address and update it.
We will make sure that the courier is delivered to you as you update the address.

Thanks and Regards
Pooja shokeen

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul

We sincerely apologize for the problem you have faced.We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition,  we will also evaluate how we can prevent this problem from occurring in future.

Thanks and Regards
Pooja shokeen

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