Subject: English Language Test - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 02:48:35 -0400

| | Foreign Language Screening Test

Name | Vivek Kumar    /  (+91) 7857876067    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all apologies from my side for this miscommunication. we  should check the order status of order and filled address of customer order and than make sure. After  that   contact with customer  for correction of order address. After that make sure customer did correct their address or not. They have done correct his address than we should proceed.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | First of all apologies for this  from my side .I request to you please go with your and proceed for return option after that my delivery will pick your damange product and redelivery it as soon as possible.this all the we should tell them.

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