Subject: English Language Test - Shubham Ratnamber
From: Shubham Ratnamber <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 00:36:05 -0400

| | Foreign Language Screening Test

Name | Shubham Ratnamber    /  (9667646027) 8400567379    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am very sorry for the mix-up about your order, the hand bag. The product was shipped on time. It was, however, sent to a wrong address and then was sent back to the store. This is because we are currently getting a lot of orders and have therefore hired many people to do the parking to save on time. With the high number, you can expect that such might happen. We are pretty sorry.

Please mention your correct address, We have now sent it to the right address, and we expect it delivered not later than two days.

Thank you for understanding the matter and for your patience.

Regards
Online Store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
I am very sorry to hear thiswith your TV cabinet.

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