Subject: English Language Test - Sourav Maity
From: Sourav Maity <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 00:00:44 -0400

| | Foreign Language Screening Test

Name | Sourav Maity    /  (+91) 7478746009    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
Hope you are doing well.Your order for hand bag from our online store was successfully shipped by our courier and is on the way. But he/she can't reach you due to some mistakes in address. So sir, please check your address and correct it as soon as possible so that our courier can reach you.
Have a nice day, stay safe.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul,
We got your feedback and we are very sorry to hear that. Your complaint was noted and we will replace it as soon as possible.
So sir, please be patience. Have a nice day.

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