Subject: Daily performance summary for LiveSalesman team for Aug 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Aug 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 7 | 0 | 2 | 9
Waseem Ahemad . Khan | 0 | 2 | 32 | 0 | 0 | 34
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 20 | 0 | 14 | 0 | 1 | 35
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 0 | 2 | 10 | 0 | 0 | 12
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 20 | 0 | 0 | 20
Jok Kuol | 0 | 0 | 10 | 0 | 2 | 12
Sreelal.t CT | 0 | 0 | 10 | 0 | 2 | 12
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 5 | 103 | 0 | 7 | 138

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delivery Status | 11
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 6
| | Return Request Initiation | 3
Customer Services Total | | | 33
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 10
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Return Policy | 1
| Product Related | (blank) | 1
| | Combo | 5
| | Pricing | 1
| | Product Specification | 45
PreSales Total | | | 76
Grand Total | | | 110

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 0 | 0 | 0 | 1 | 0 | 8
Grand Total | 7 | 0 | 0 | 0 | 1 | 0 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 1 | 0 | 1 | 2 | 1 | 7
Abu Sufian | 2 | 2 | 0 | 2 | 1 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 1 | 0 | 3
Sreelal.t CT | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 4 | 0 | 4 | 4 | 1 | 27

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 2 | 5
Sreelal.t CT | 3 | 1 | 1 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 11 | 1 | 1 | 0 | 0 | 2 | 15

Please feel free to reach out for any further clarifications.