Subject: English Language Test - Navdeep Singh
From: Navdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 22:52:22 -0400

| | Foreign Language Screening Test

Name | Navdeep Singh    /  (+91) 9149852323    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This email is regarding the delivery delay of your order. We would like to tell you that we were not able to deliver your order unfortunately due to wrong address in our courier system. We are updating your address in our system and it will be updated soon, once it gets updated you will soon receive your courier. Thankyou for the patience.

Navdeep Singh
CSR

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry for the inconvenience caused to you. According to your request we would like to inform you that one member of our team will be at your doorstep soon to examine the cabinet and if found any problem we will soon replace the cabinet as per the norms of the company. We would like to inform you that our company has no money return policy, it can only be replaced and returned. For return policy you will get subsequent amount as reward points to shop with us later. Thankyou !

Navdeep

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