Subject: Tech Support Candidate - Richard Xavier Linda
From: Richard Xavier Linda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 22:34:16 -0400

| | Tech Support Test

Name | Richard Xavier Linda
E-mail | [email-masked]
Phone Number | (+91) 9661768843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vmak Research and solutions pvt.ltd | Technical Support Executive | 31-March-2021 | 25000
Previous Employer 1 | SI Technologies | Technical Support Executive | 30- November- 2018 | 19000
Previous Employer 2 | Tech Mahindra | Technical Support Executive | 31-Jan-2015 | 16000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-  I will try to another website on a same browser.
Step2- If another website is working it means the problem is only with that particular website.
Step3- I will clear the history , cache and cookies of that browser.
Step4- Also I will go into the setting and check whether that website is blocked or not if it's blocked then I will make it unblock.
Step5- Also i will try to open that website on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Swipe down from the top of the screen.
Step2- Touch and hold Bluetooth .
Step3- Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Step4- Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | According to me candidate should have these qualities such as:- Active listener, Polite and clam but professional on a call, Ability to fix the issues in one go, Make the customer comfortable. Explain the each and every steps of troubleshooting to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |