Subject: English Language Test - Saakshaat Trikha
From: Saakshaat Trikha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 13:45:31 -0400

| | Foreign Language Screening Test

Name | Saakshaat Trikha     /  (+91) 7988126905    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Madam,
This is regarding the handbag you ordered. As you ordered the handbang and the courier service tried to deliver to you but the address mentioned was wrong.
So please update your address we would try to deliver your product as soon as possible

Thank You.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,
This is regarding the compliant of tv cabinet you purchased.
As you complianed about the scratches on the product. We are extremely sorry for that ,Our courier service would pick and replace your product.

Thank You.

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