Subject: Arabic Language Test - Mohammed Alhadi
From: Mohammed Alhadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 11:25:20 -0400

| | Foreign Language Screening Test

Name | Mohammed Alhadi    /  (0091) 7559436637    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We've received your request regarding order id: 576447. Your order has been shipped and handed over to the courier company same day you placed the order and our carrier tried to reach you; but it seems that you've mentioned a wrong billing address while placing the order. Kindly update us with an email along with your correct address. your order will be delivered to you within 3-5 working days from the day you send updated address.
Regards...

Customer Care Representative

babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Abdul,

We've received your request on order id:575447. We are extremely sorry to hear that from you. I would like to inform you that I have made a request for returning the item and replace it with a new one. Our team is working in your request and our installation team will be visiting you within 2-3 working days. We promise you to solve the issue as soon as possible with your expectation and satisfaction. We would like to offer you a coupon code of 500/- off in any product above 3000/- for your next order. Your coupon code: Abdul500
Thank you for reaching us...

Customer Care Representative

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